FAQs

General

What is my Mycity4kids?

www.mycity4kids.com is 'about your child, around your home'. We help unearth the best your city has to offer kids in and around your neighbourhood - from kids events to fun family outings, discounts and offers, to a comprehensive listings of products and services for your children. mycity4kids is the fun and easy way to find, share, review and talk about what's great - and not so great - for your kids in the city.

Is Mycity4kids free ?

Yes! Other than sponsored listings and advertising, you can use the site for free.

Why use Mycity4kids ? Why not just email friends or ask them in person?

Mycity4kids stands out from traditional word of mouth: By helping you discover fantastic new places based on the favourites you share with other parents and those you don't as well By bringing you the widest range of services for children in your locality - even those that may not be known to your circle of friends (incase you come across something that we haven't, do let us know for the benefit of all other parents) By providing you information relevant to your place of residence and the age of your child By creating an easy and fun way for neighbourhood parents to share their experiences on the places they know and go to. By providing mycity4kids offers, wherever possible, to get you a better deal

Who will use Mycity4kids ?

Parents and businesses that want to either sell kids related services to parents or offer them a business proposition eg. a play-school franchise.

What should I be reviewing on Mycity4kids ?

Mycity4kids is meant for just about anything related to kids below the age of 14. Our biggest categories today are play-schools, schools, enhanced learning, hobby and sports classes, but you can also use mycity4kids to find reviews of everything, from paediatricians and tutors to events and entertainment options for your kids.

Who can see me and my reviews ?

Visitors to mycity4kids can see your first name and last initial (eg. Meghna R), and can read your reviews. Only registered mycity4kids users may share your reviews on facebook.

Can business owners reach out to me after I review their business ?

Business owners can get in touch with you directly after you review their business only through your mycity4kids account. You can choose to ignore or engage in the conversation.

Can business owners publicly comment on my reviews ?

Business owners can comment on your review only if they are registered users.

I'm a business owner and some reviews disappeared from my business' page. What happened?

Reviews may not be featured on your business page for a few different reasons: A user may have removed his or her review. mycity4kids may have removed the review for violating our Review Guidelines or Terms of Service.

What is the overall star rating of my business and how do you arrive at it ?

The overall star rating is only based on the parent's rating of his or her experience with your business. Only registered users can leave a rating.

Will Mycity4kids remove bad reviews if a business pays for sponsorship? Does Mycity4kids allow sponsors to move bad reviews to the bottom of their page ?

Absolutely not. Reviews of mycity4kids sponsors and non-sponsors are treated identically, and operate under the same Review Guidelines and Terms of Service.

What is the source of business attribute information such as entry age, individual or group coaching, transportation, etc ?

Mycity4kids has an entire team devoted to collecting this information from local businesses over phone and/or e-mail. The team is also responsible for updating all the information once every 3 month. Registered business users can edit or update the information on an ongoing basis.

How is the review ordering for a business determined ?

mycity4kids Sort shows reviews that help consumers make informed decisions. The order is determined by recency. This method is applied to all businesses, sponsors or not. When viewing a business, you can also sort the reviews a few ways - including by recency of review and popularity of business listing.

How is the ranking of search results determined ?

Mycity4kids's search results are based on an algorithm that is designed to provide the best results based on a number of different factors including but not limited to location proximity, the number or reviews and the star rating of a business and the text of the reviews themselves. We are constantly working on improving our search results so that we can deliver the most relevant local results to our users.

Profile

How do I verify my Mycity4kids account ?

When you've completed the registration process, you will receive an email with a special link. Click it to verify your account. When the verification message arrives in your email in-box, click the verification link, or copy and paste it into your browser. Your account will be verified at this point. If it doesn't work please let us know (support@mycity4kids.com).

How do I change my basic account information ?

To edit your profile or to change your account preferences, log in and click on the "Profile" link that appears at the top of any page. You will be able to edit your account preferences here.

How do I change my email address ?

Your email addresses and password are found under "Account Settings" which appears in the upper right section of any page. Click that link and you will be taken to your Account Settings page, where you may edit any of your current settings.

Who can see my name ?

Only your name will appear on the site. For more information about our use of your personal information, please see our privacy policy.

Can I use Mycity4kids under multiple accounts ?

No. It's not ok for you to write multiple reviews from multiple accounts about the same business, so we delete multiple accounts when we see them.

How do I make sure my reviews show up in Facebook ?

The best way to get your reviews to show up in your feed is to login, using your facebook id and password:


Reviews

What are Ratings and Reviews and what are the benefits?

Ratings and reviews allow you to share your opinion on any business listed on mycity4kids.com by providing a rating and writing a review of that business. All the ratings and reviews will be published in the "Reviews" section on the Business Details page. These ratings and reviews will be available to our users to help them make smarter local business choices.

You must be a logged in user (with a registered mycity4kids account, Google account or Facebook account) in order to submit ratings and reviews. Once logged in, you will be able to share your experience via a rating, a review and a picture. If not already done, start your mycity4kids account registration.

Why should I review on mycity4kids?

When it's about our children, it has to be the best and there's nothing better than recommendations from other parents to discover that. So, whether you highly recommend a place or want to warn other parents about a certain business, your word is important. To share your experiences, thoughts and recommendations, sign in with your mycity4kids account, Google account or Facebook account & get started with writing a review.

What should I review?

Any local business (product or service) or event is fair game for being reviewed on mycity4kids.com Review playschools, fun places to go, hobby classes, etc.

What makes for a great review?

Writing great reviews helps others discover the places that are just right for them. Here are a few tips:
• The review should be authentic and based on your personal experience.
• Reviews that offer helpful suggestions, perhaps even an insider tip or two make for a great one.
• Remember to point out the specific instances that made the business special or a complete let-down.
• Ensure your reviews are readable and avoid excessive capitalization or punctuation. Use correct grammar, check your spelling, and avoid profanity. Be creative and have fun!

How to write a review?

Once you're signed in with your mycity4kids account, Google account or Facebook account, simply follow the 6 simple steps below:
• Click on the 'Write a Review' link at the bottom of the homepage and choose the business/event you want to review OR visit the homepage and use the 'SEARCH' feature to choose the business/event you want to review. Once on the business/event listing page, click on the business/event name to go to the business/event details page. There, click on "Write a Review" tab to go to the review section of the business/event you want to review.
• Rate the business/event on a scale of 1-5 (with 5 being the best).
• Write a title for your review that describes your experience in a nutshell.
• Write your complete review in a minimum of 50 words.
• Upload a photo.
• When you're done, click Submit.

What if I had a bad experience? Can I say something negative?

Sure. We want to hear about your good experiences and your bad ones. Be sure to include all the relevant facts and details. But whether it's a positive review or a negative one, please keep in mind that your opinions are generally protected but posting false information can have legal ramifications.

Does mycity4kids ever remove reviews?

Rarely. But in some cases a member of the mycity4kids team will remove a review (and will typically email the writer to let them know) if it doesn't follow these guidelines:
• Vested interest: Your reviews should be unbiased and objective. If there's any hint of a conflict, please don't post the review. For example, owners shouldn't sing the praises of their own businesses or bash their competitors, and users shouldn't comment on their current or former employers.
• Offensive language: We understand that you may be really pissed off but need you to maintain a certain decorum which includes no personal abuse or offensive language.
• Relevance: Reviews are not the place to voice one's ideological differences or the like about the business or something unrelated to your customer experience - it is about sharing your personal experience as a customer and in particular, anything that made it particularly special or otherwise.

Why is the review I entered not yet available online?

mycity4kids.com believes that reviews should be authentic and honest. However, we have a comprehensive moderation process that allows us to review all content before it goes online to protect our users and business owners from any inappropriate content.

Once reviews are submitted, mycity4kids is committed to publishing all reviews that are deemed safe and appropriate within 24 business hours. Once the review is published on mycity4kids.com, you will receive an email notification, including a link, to view your review on the Business Details page Reviews' section.

What type of reviews would not be published by mycity4kids?

Any content that contains inappropriate or abusive language, that entails privacy or liability issues will be rejected. For a detailed list of content rejection reasons and review guidelines, have a look at mycity4kids Ratings and Reviews User Guide.

I have read a review that I find inappropriate. How can I report it?

mycity4kids believes that reviews should be authentic and honest. However, we have a full moderation process in place to protect our online users and business owners of any inappropriate content.

If you feel a specific review should not have been published, please write to us at support@mycity4kids.com

These reports will be closely monitored and may trigger a second moderation process to reassess a review deemed inappropriate. mycity4kids reserves the rights to remove reviews if necessary.

Can I review a business I own/manage?

You should certainly not review your own business and ideally, not even a business at which you have been or are currently employed.

I am a business owner: how do I respond to a review?

mycity4kids encourages all business owners to respond to positive and constructive reviews on their business. This feature can be found in the Business Profile Reviews section, click on the 'Respond to this Review' link located at the bottom of every review.

You will have to write your response and click on 'SEND'. To view your response, go to your Business Details page. Before publishing your response, please note that we will contact you by telephone to validate the request.
In case your business is not registered with mycity4kids.com, call 0124-4604444 or mail support@mycity4kids.com to know how you can avail the feature of responding to the review.

I am a business owner and I want to report an inappropriate review.

Reporting inappropriate reviews is available to all business owners. mycity4kids believes that reviews should be authentic and honest. However, we have a full moderation process in place to protect our online business owners of any inappropriate content.

If you feel a specific review should not have been published, please write to us at support@mycity4kids.com

These reports will be closely monitored and may trigger a second moderation process to reassess a review deemed inappropriate. mycity4kids reserves the rights to remove reviews if necessary.

Invite

How do I invite friends ?

Mycity4kids is so much better when other Mom's and Dad's (or expecting one's or even those planning) you know are here. So invite other parents from your family, your school, residential or work community to benefit from the experience of those whose judgement you trust as much as your own.

Click on the "Invite Friends" tab in the header of any page on mycity4kids, and enter the email addresses of the people you'd like to invite to join your network. On facebook, you can go to the 'mycity4kids.com' page and use the 'suggest to friends' tab on facebook to invite more friends to contribute and benefit from the site.

Privacy

What does Mycity4kids do with my personal information?

This site is really about your children and hence, it is our constant endeavour to make it more meaningful for you. The information you share with us helps us make your experience more relevant for you. We assure you that confidentiality of this data is of utmost importance to us and that this data will not be shared by us with any third party. Please take the time to review our privacy policy so you can see exactly what we do with your personal information.

Demographic and purchase information:

We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use Google Analytics, among others, to track the user behaviour on our website. Google Analytics specifically has been enable to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings options provided by Google.

LINKS TO THIRD PARTY SITES / AD-SERVERS

The Application may include links to other websites or applications. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the application, you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the application's homepage, you should contact the application owners directly for more information. When we present information to our advertisers -- to help them understand our audience and confirm the value of advertising on our websites or Applications -- it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you. We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.

Membership

How do I cancel my Mycity4kids membership ?

To cancel your mycity4kids membership, please send an email to cancel@mycity4kids.com from the email address that you would want removed. We hate to see you leave and would love to know what it would take for us to retain you or bring you back. Do mail us at feedback@mycity4kids.com and rest assured, we'll try our best to do better.

Mycity4kids for Businesses

How do I register myself on mycity4kids.com ?

Go to the B2B section on mycity4kids.com and fill out the registration form. Get started by creating your account and generating a username and password. You can also drop us a line at support@mycity4kids.com and someone from our team will be happy to chaperone you through the process.

What are the benefits of registering on mycity4kids.com ?

The singular benefit of registering is in helping you drive consumer traffic to your listing and grown your business. More specifically, you

Can edit your listing, keep it updated at all times so that customers can see what you would like them to see and contact you Allow customers the opportunity to 'favourite' you, thereby creating a viral recommendation loop You can create special mycity4kids offers to provide a special incentive for mycity4kids users to use your services.

What are mycity4kids offers ?

Mycity4kids offers are exclusive offers meant only for mycity4kids customers. You can enter the offer and validity of the offer in the 'mycity4kids offers' tab on your account page.

How do I edit information pertaining to my business ?

Login using your username and password and edit any information pertaining to your business.

What kind of information should I add on my own to make it more meaningful for customers ?

When it comes to their kids, parents are forever searching for information that enables them to take 'informed decisions' - be it a playschool or a hobby class or a paediatrician. Therefore, the more information you share, the greater the comfort parents derive from it and the higher the chances of them choosing your business. Photographs help parents get a visual sense of the environment their children will be in and the additional information section gives you an opportunity to tell parents why they should choose you over someone else.

How can I purchase a 'sponsored listing' ?

Send us an e-mail at sales@mycity4kids.com or call us at 0124-460 44 44

How can I renew my 'sponsored listing' ?

Send us an e-mail at sales@mycity4kids.com or call us at 0124-460 44 44

Can I terminate my 'sponsored listing' before the end of the term ?

Send us an e-mail at sales@mycity4kids.com or call us at 0124-460 44 44

Can I influence the order of reviews if I have a 'sponsored listing' ?

Absolutely not. The reviews are sorted on the basis of recency and hence the last review appears first and so on.

What are the benefits of a 'sponsored listing' ?

A 'sponsored listing' helps you stand out from the other businesses and increases the likelihood of customers choosing you.

  • Higher click-throughs due to preferential placement on first page when parents are seeking information.Only 8 sponsored category/sub-category listings are available in every locality to provide maximum value to every business
  • Call to connect feature that connect customers to you instantly on the phone, at our cost.
  • An opportunity to showcase your business through as many pictures and a video as well.
  • The opportunity to reach out directly to parents who consider you among their favourites.
  • Unique opportunity to drive trials and walk-ins by providing special offers to mc4k parents
  • The ability to measure the word of mouth created by your listing on a daily basis, in terms of clicks and impressions

Can I delete a bad review ? What will you do with a bad review that has been left by my competitor ?

You cannot delete a bad review. It is critical that parents who come to the site get to know of both the good and not so good experiences that other parents have had. At the same time, if we discover vested interests (such as a competitor), offensive language or a lack of relevance, our team will remove it.

Can I write a review for my own business ?

No, you cannot write a review for your business as we would like reviews to reflect the customer's experience and not the service providers.

Can I get in touch with the customer who has provided a review ?

Yes you can - by responding publicly or privately to the person who has left the review.

How can I find out about the performance of my listing e.g. how many people have seen it, the number of reviews, etc ?

For all sponsored listings, you can view this data on a daily basis by going to your 'Account' page. For other listings, please get in touch with us at sales@mycity4kids.com and it can be provided on request.

What is the overall star rating of my business and how do you arrive at it ?

The overall star rating is only based on the parent's rating of his or her experience with your business. Only registered users can leave a rating.

I'm a business owner and some reviews disappeared from my business' page. What happened ?

Reviews may not be featured on your business page for a few different reasons: A user may have removed his or her review. Mycity4kids may have removed the review for violating our Review Guidelines or Terms of Service.

Does Mycity4kids allow sponsors to move bad reviews to the bottom of their page ?

Absolutely not. Reviews of mycity4kids sponsors and non-sponsors are treated identically, and operate under the same Review Guidelines and Terms of Service.

What is the source of business attribute information such as entry age, individual or group coaching, transportation, etc ?

Mycity4kids has an entire team devoted to collecting this information from local businesses over phone and/or e-mail. The team is also responsible for updating all the information once every 3 month. Registered business users can edit or update the information on an ongoing basis.

How is the review ordering for a business determined ?

Mycity4kids Sort shows reviews that help consumers make informed decisions. The order is determined by recency. This method is applied to all businesses, sponsors or not. When viewing a business, you can also sort the reviews a few ways - including by recency of review and popularity of business listing.

How is the ranking of search results determined ?

Mycity4kids's search results are based on an algorithm that is designed to provide the best results based on a number of different factors including but not limited to the locality, proximity, number or reviews and the star rating of a business and the text of the reviews themselves. We are constantly working on improving our search results so that we can deliver the most relevant local results to our users.

What FREE tools can I use to grow my business ?

Register

The most powerful FREE tool we have to offer is a listing on our site. By being a site focussed on parents, you reach an assured audience of parents in your locality.

List your event or workshop

Use the 'Add an Event' tab to list your event, workshop or camp, absolutely free of cost. At the discretion of the editorial team, this may also get featured on the fortnightly e-newsletter that goes out to 150,000 + parents.

mycity4kids Offers

Help drive parents to your business by creating a special offer for mycity4kids parents. Send the offer to info@mycity4kids.com and we can feature it alongside your listing.

Message Your Customers

You have a voice, so join the conversation regarding a business. Reply to reviews either publicly or privately.

View Business Trends

What's word-of-mouth doing for you? Stats and charts measure the performance of a business page on mycity4kids. Write in to us at support@mycity4kids.com for the details.